human-resourcesintermediate

Conflict Management

Identification, analysis and resolution of interpersonal and organisational conflicts: mediation techniques, negotiation and non-violent communication.

Training Program Objectives

Analyse the nature and origin of conflicts
Apply mediation techniques
Develop constructive communication

Target Audience

Managers, HR managers, team leaders.

Keywords

conflitsmédiationcommunicationrésolution

Practical Information

Duration

2 jours

Format

in-person

Level

intermediate

National Institute of Labor

Conflict Management

Keywords